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Taxes and Fees

Taxes:

Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports.

Unless otherwise indicated, companies listing deals on Tripmia Travels and Tours may not include all applicable taxes, charges and government-imposed fees in the price you see. The following overview has been prepared to give you an idea of what additional fees and taxes may apply. These charges are subject to change, so make sure you check the details with the relevant travel company.

Taxes: Taxes are made up of a number of variables such as the destination you are flying to / from, departure dates, airport taxes, airline levies and fuel surcharges. Please note, taxes are subject to change until paid in full.

  • Departure Tax:  Australia's Departure Tax is inclusive of the ticket price. Some international locations require payment on departure.
  • Booking or Service Fee: Many suppliers charge an additional fee for handling your reservation
  • Credit Card Fee: Some suppliers will charge a fee for payment by credit card, and this is generally a percentage of the total fare but may also be a flat fee. Debit cards can also incur a nominal charge. The price varies according to the company.
  • Ticket on Departure:  Dependent on your departure dates (generally for travel within 21 days of purchase), you may also have to pay a 'Ticket on Departure' fee to collect your tickets at the airport.
  • Paper Ticket Charge:  Since the advent of e-ticketing, airlines and other suppliers have increasingly added a charge for issuing 'paper' (or traditional tickets) and varies according to the supplier.
  • Booking Amendments & Cancellations: Itinerary changes, if permitted, may be subject to a change fee and varies according to market, carrier and the specific fare rules associated with your ticket.
  • Maximum Occupancy: Many holiday packages are based on 'maximum occupancy', meaning that a certain number of people must travel together to get the advertised price. ‘Under-occupancy’ will incur an additional per person charge and varies according to the provider.
  • Inflight Meals: Flights included in a package deal are generally with charter or low-cost carriers, who charge for in-flight meals and may be added to your holiday price.
  • Transfers: Transportation from the airport to your accommodation may or may not be included in the advertised price for your holiday.
  • Baggage Charges: In order to keep fares low, many airlines have now introduced a range of baggage charges, and this varies by airline, with some low-cost carriers now charging for ALL checked baggage.

Online Servicing Fees:

The following servicing fees apply to online bookings only: 

  • Online Domestic/Trans-Tasman flight bookings will incur a servicing fee of $9.95 per person;
  • Online International flight bookings will incur a servicing fee of $21.95 per person, 

In addition to the applicable credit card surcharge or PayPal fee.

The above servicing fees are non-refundable for changes of mind or cancellations by you (subject to your rights under Australian Consumer Law).

Our Change and Cancellation Fees:

Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including online reservations and bookings made with a consultant):

  • Changes to Domestic/Trans-Tasman bookings will incur a fee of $30 per passenger per booking in addition to supplier fees.
  • Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to supplier fees.
  • Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to supplier fees.
  • Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $300 per passenger per booking in addition to supplier fees.
  • If you wish to change or cancel flights booked online and paid for using PayPal, you must contact our Online Customer Service Team on 1300 874 764. Any fees for such change or cancellation must be made via credit card and will attract the applicable credit card surcharge.

Supplier Change and Cancellation Fees:

Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced.  Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

Deposit and Final Payment (Not applicable to online bookings, which must be paid in full at the time of booking):

You will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law).  Final payment is required no later than 6 weeks before departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.

Payments by Credit Card and Debit Card:

You authorise us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.

  • Credit card surcharges of 0.92% for Visa, 0.57% for MasterCard, 0.92% for American Express, and 2.5% for Diner’s Club will apply when paying by credit card. 
  • Debit card surcharges of 0.38% for debit card Visa and 0.30% for debit card MasterCard will apply when paying by debit card.

Payments via PayPal:

An additional 1% fee will apply when paying by PayPal.

Payments via Poli (Online bookings only):

Payments by Poli will not incur any additional fee.

Payments by B-Pay (Not applicable to online bookings):

Please note that BPAY takes up to three business days to process. If you are paying by this method, you will need to make the payment at least three business days before the actual due date. You must notify your consultant of your payment once it has been made.

Payments by Cheque (Not applicable to online bookings):

Please note that cheque payments (excluding bank cheques) require about five business days to process. If you are paying by this method, you will need to make the payment at least five business days before the actual due date. You agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you